Delivery / Pick-up
Delivery is typically scheduled one to two days before your event with pickup one to two days after the event. Because we charge for time of use and not for time out of inventory, we can offer some flexibility to make the delivery convenient for you.
Delivery fees are based on distance and drive time of the delivery zip code from our warehouse. It includes round trip for delivery and round trip for pick-up for one truck. If additional trucks are required then additional fees apply. Delivery fees assume delivery will be made between 8am and 5pm. Late/Early delivery fees apply after 5pm and before 8am. A signature is required on all deliveries. Please call us for specific mileage rates to your area.
All delivery prices are for delivery to ground level at the location that the truck can park in. Please note that there will be additional charges if items need to be carried to a location other than the parking site. Arrangements must be made at the time you place your order for such requests as we must allow enough time to carry the items.
All items should be returned in the manner in which you received them. Tables, chairs, and other rental items should be stacked, bagged, etc in the same location and manner as when they were delivered.
All delivery prices are based on delivery during normal business hours. Deliveries and/or pick-ups outside of these hours are subject to overtime charges. If you prefer you may pick-up and return your rental items to our warehouse to avoid paying delivery fees.
All prices are for a 1-3 day rental period. We do not charge a "per day" rate. If you wish to rent items for an extended time we would be happy to quote you our long-term prices.
Reserving Your Equipment
All equipment is reserved on a "first come, first serve" basis so we do suggest you reserve your equipment as soon as possible to ensure availability for your event. It is also a good idea to reserve the maximum amount that you need and go down in quantity as the event date gets closer. This ensures that you will have enough for your event.
A 50% deposit is due at the time that you place your order. No order is confirmed until we receive the deposit. The remaining balance is due 72 hours prior to delivery.
We do accept cash, check and all major credit cards.
We ask that all quantities be finalized 72 hours prior to delivery when final payment is made. Quantities that are decreased by more than 10% are subject to cancellation charges.
Items can be added to the order (as long as they are available) up until the time the truck leaves our warehouse at no additional charge. Items added after that time will be charged another delivery fee.
Special order items must be verified 2 weeks prior to the event. After this time, if additional items are needed, additional charges will apply.
Your deposit is fully refundable if you cancel your reservation at least 3 weeks prior to the scheduled delivery date.
Deposits on items cancelled within 3 weeks of delivery will not be refunded.
Full payment of your order is due 72 hours prior to delivery and no refunds will be made after your final payment is received.
The full amount will be due on orders/items cancelled day of or on delivery.
Any special order items must be verified 2 weeks prior to delivery and are not subject to cancellation after this time.
Setup is included on all tent/canopy, flooring and staging rentals.
Tables, chairs and other equipment will be stacked neatly at a mutually convenient location on delivery. Equipment should be restacked and ready for pickup in the same location it was delivered.
We’d be happy to set up tables and chairs for you at a reasonable labor fee, provided we have adequate advance notice.
Responsibility for rental items remains with the customer from delivery to return. We will charge for missing items. All items should be secured and protected from the weather.
Any problems with the equipment must be reported to Fast Party Rentals within 30 minutes of delivery or incident. This includes shortage or overage of items as well as any mechanical problems. There is always an after hours contact number on the office answering machine for such an emergency.
The damage waiver is a mandatory charge that covers incidental damage to the equipment such as chips in the glassware. It does NOT cover gross misuse or neglect that result in damage that can not be repaired, nor does it cover missing equipment. This charge is non-refundable.
Note: These policies do not supersede what is stipulated in the signed rental contract.